FAQs

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I have placed an order for my store. How can I check on it?

The best way to check on an order would be to call our Customer Service department at (800)638-9622. Please keep in mind that our usual turnaround time is three to five business days for production and then up to five additional business days for shipment by UPS Ground. If you include your e-mail address with your order, we are happy to send you a shipment confirmation and tracking number.

How can I submit artwork to your company?

The Madison Park Group is interested in receiving art submissions that offer a fresh, unique design perspective and enhance our current product line. If you would like to send us samples of your artwork for consideration, please see our artist submission guidelines on our website.

I would like to purchase one of your products. How can I find a store in my area?

Please click on Where to Buy menu link on our website. Input your zip code to pull up a list of stores in your area. You can filter your search for one of our partner product lines or our entire company. There are also a number of online retailers listed that carry a range of our products.

I have a retail store and I’d like to carry your products. How can I get wholesale information?

If you would like information on carrying our products in your store, please request a catalog and wholesale information through our website. Click on the "Request a Catalog" link in the menu to open the web page to access the PDF request form. You will need to provide your resale number or tax ID, business name and address. Your catalog will include information on placing an initial or repeat order. Orders can then be faxed to (866)701-1136.

I have a wholesale account.  What’s your return policy?

Except in cases of damage or shipping error, our products are non-returnable. Please report any damages, shortages or incorrect product within 5 business days of receipt. On damaged shipments, you must save all packaging material for proper credit.